Patrick Wilke is currently the Director of IT Helpdesk at 2U, where they manage technology service relationships and focus on continuous service improvement. Previously, Patrick held various roles including Information Technology Service Delivery Manager at Cape Union Mart Group and Business Technology Manager at Oxford University Press. They began their IT career as a Support Analyst and have accumulated extensive experience in support and network management across multiple organizations. Patrick holds an ITIL Foundation certificate and an MCSE in Windows NT4.
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