Cristopher Silva

Cristopher Silva is a skilled IT professional with extensive experience in service desk analysis and escalation management. Currently serving as a Senior Service Desk Analyst at F12.net since August 2024 and as an Escalation Specialist at 365 iT SOLUTIONS since September 2019, Cristopher specializes in creating forms with PowerApps, automating processes using Power Automate, and generating reports with Power BI. Previous roles include Help Desk Manager at RHK Consulting Group Inc., where Cristopher managed virus removal, server configuration, and cloud migrations, as well as positions at Site Dudes and Bell Technical Solutions that involved network administration and technical support. Educational background includes training from CDI College and West Toronto Collegiate.