Conversational AI and OmniChannel CRM for Service, Sales, and Marketing. 3Dolphins connecting enterprise to customer.

AI/ML

Information Technology

Software

3Dolphins

3Dolphins' headquarters in Jakarta, Indonesia

Sonny Hastomo

Buyung Raharjo

The Customer Support and Management team at 3Dolphins is dedicated to ensuring a seamless experience for clients using our Conversational AI and OmniChannel CRM solutions. This team is responsible for addressing customer inquiries, providing technical assistance, and managing accounts to foster strong relationships. They work collaboratively across various roles, from presales solutions architecture to technical account management, ensuring that clients receive comprehensive support tailored to their needs.

Customer Support and Management

The Product Development Team at 3Dolphins is responsible for designing, developing, and enhancing the company's Conversational AI and OmniChannel CRM solutions. This multidisciplinary group, comprising frontend and backend developers, product engineers, and quality assurance specialists, collaborates to ensure the delivery of reliable and innovative features that meet customer needs while maintaining high-quality standards. Their focus lies in streamlining the product lifecycle from concept to deployment, fostering seamless connectivity between enterprises and their customers.

Product Development Team

The Project Management team at 3Dolphins oversees the planning, execution, and delivery of projects related to Conversational AI and OmniChannel CRM solutions. They ensure that projects align with business goals, manage timelines and resources, and facilitate communication between stakeholders to drive successful implementation and customer satisfaction.

Project Management

This department provides expert guidance and support in technical and functional areas to enhance client operations.

Consulting Services

This department focuses on managing client relationships and ensuring their needs are met through effective communication and support.

Account Management

This department provides assistance and solutions for technical issues and IT-related inquiries.

3Dolphins

Org chart

Teams

Customer Support and Management

Product Development Team

Project Management

Consulting Services

Account Management

IT Support Services

Offices

3Dolphins

Org chart

Teams

Customer Support and Management

Product Development Team

Project Management

Consulting Services

Account Management

IT Support Services

Offices

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