Svilen Pavlov is a skilled professional with extensive experience in client support and technical roles within the software industry. Currently serving as a Solutions Support Engineer I at 3E since September 2022, Svilen manages day-to-day product use issues for enterprise clients while collaborating with various teams to enhance client experience and modernize product tools. Previously, Svilen held roles as a Developer Technical Support Engineer at Progress and a Customer Success Manager at NitroPack, showcasing expertise in troubleshooting, implementing custom solutions, and optimizing product performance for high-profile clients. Svilen's background also includes experience as an Operations Manager at SmartyKids Sofia Ltd. and sales positions at Studio Moderna and Blizoo, demonstrating strong capabilities in customer engagement, strategy execution, and team management. Educational qualifications include a Bachelor's Degree in International Relations and Affairs from New Bulgarian University and training in software engineering from Software University.
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