Jesse Poe

Jesse Poe is an accomplished leader in customer experience (CX) and digital strategy, currently serving as Head of CX at Proper Villains since April 2021. With extensive experience in shaping transformative CX initiatives and enhancing brand engagement, Jesse has held significant roles such as Vice President of Experience & Product Strategy at Material and Executive Director of CX & Digital Transformation at Havas, where a global CX practice was co-founded. As a member of the CX Council at 4A's, contributions have shaped national standards and strategic frameworks in customer relationships. Jesse's background also includes leadership positions at Code and Theory, City University of New York, ChineseCUBES, and RFI Studios, showcasing a history of driving business growth and operational efficiencies across various sectors. Educational credentials include a Professional Certificate in Public Relations from New York University, along with studies in Business Fundamentals from General Assembly and a degree in English from Virginia Commonwealth University.