Shannon Smith is an experienced professional in customer experience management, currently serving as the Senior Customer Experience Manager for multiple brands including 4over, Zoo Printing, and ASAP. Prior roles include Customer Service, Sales and Retention Manager at Zoo Printing, and Customer Service Manager at Colour Concepts Inc. Additionally, Shannon held positions as Sales/Customer Service Manager at Advanced Marketing Print & Mail Corp, and Customer Service Representative at Designer Mailing Services. Educational background includes attendance at Musicians Institute of Technology from 1990 to 1991 and graduation from Laguna Hills High School in 1988.