We’re 4Service. Europe’s next-generation CX Intelligence agency.

What sets us apart is our ability to combine customer experience expertise with market research excellence, turning what customers feel into what businesses earn.

Europe-based, Ukraine-born, and globally operating, our headquarters and operational heart are in Vienna, our resilience and entrepreneurial spirit were forged in Kyiv, and our projects span 140 countries worldwide.

For 25 years, we have helped global brands design, measure, and elevate customer experiences. Today, we go further by connecting CX management expertise with market research competence through our closed-loop 4CX product ecosystem, enabling organizations to link customer experience directly to business performance and financial results.

By the numbers:
• Top 10 CX agency in Europe
• Operations in 140 countries
• 6 offices: Austria, Romania, Ukraine, Kazakhstan, Azerbaijan, and Georgia
• 400+ active projects annually
• More than 5 million service quality evaluations completed over 25 years
• Member of ESOMAR
• Elite Member of MSPA Europe
• Team including CCXP-certified professionals

Our vision is to become Europe’s leading CX Intelligence and advisory company.

Our mission: to make the world more human through better customer experiences.

4Service Group

This department conducts research and analysis to gather insights about market trends, customer preferences, and competitive landscapes.

Market Research

This department focuses on building and managing relationships with key partners to enhance customer experience and drive business growth.

Strategic Partnerships

This department focuses on identifying growth opportunities and building strategic relationships to enhance the company's market presence.

Business Development

This department manages client interactions and resolves inquiries to enhance customer satisfaction.

Customer Support

This department oversees service operations and business development initiatives.

4Service Group

Org chart

Teams

Market Research

Strategic Partnerships

Business Development

Customer Support

Service Management

Offices

4Service Group

Org chart

Teams

Market Research

Strategic Partnerships

Business Development

Customer Support

Service Management

Offices

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