5CA was founded in 1998 by its CEO, Otto van Haaren, with the mission to provide customers around the globe with outstanding customer support; using their preferred channel, at their most convenient time, in their own language.

Outsourcing

5CA International

5CA International's headquarters in Utrecht, Netherlands

Otto van Haaren

Margarita Krusharev

Lorenzo Wegher

Eugenia Slepokurova

Remco Brouwer

Robèrt Van Diem

David Bos

This department provides assistance and troubleshooting for gaming-related inquiries and issues.

Gaming Support

This department handles inquiries and issues from customers, providing assistance and solutions across various support channels.

Customer Support

This department oversees and guides the functions of support and service management.

Support Leadership

The Operations Team at 5CA International ensures the seamless execution of customer support services. They oversee daily operations, maintain high standards of service quality, implement strategic initiatives, and continuously optimize processes to deliver outstanding customer experiences globally. This team coordinates between various departments to align operations with the company's mission and client needs.

Operations Team

The Directors and Leads team at 5CA International comprises senior professionals responsible for driving strategic initiatives and overseeing key operations. They manage client relationships through account and key account directors, ensure legal compliance, spearhead growth and business development, and provide insights through market intelligence. The team also focuses on enhancing customer interactions via CRM, community management, and automation, while the lead developer ensures robust tech infrastructure to support these efforts.

Directors and Leads

The HR and Recruitment Team at 5CA International is responsible for managing employee relations, overseeing payroll, driving engagement initiatives, and leading recruitment efforts. They ensure that the company attracts, hires, and retains top talent while fostering a supportive and inclusive work environment that aligns with 5CA's mission and values.

5CA International

Org chart

Teams

Gaming Support

Customer Support

Support Leadership

Operations Team

Directors and Leads

HR and Recruitment Team

Offices

5CA International

Org chart

Teams

Gaming Support

Customer Support

Support Leadership

Operations Team

Directors and Leads

HR and Recruitment Team

Offices

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