5CA was founded in 1998 by its CEO, Otto van Haaren, with the mission to provide customers around the globe with outstanding customer support; using their preferred channel, at their most convenient time, in their own language.

Outsourcing

5CA International

5CA International's headquarters in Utrecht, Netherlands

Otto van Haaren

Otto V.

David Bos

Robèrt Van Diem

The Operations Team at 5CA International ensures the seamless execution of customer support services. They oversee daily operations, maintain high standards of service quality, implement strategic initiatives, and continuously optimize processes to deliver outstanding customer experiences globally. This team coordinates between various departments to align operations with the company's mission and client needs.

Operations Team

The Directors and Leads team at 5CA International comprises senior professionals responsible for driving strategic initiatives and overseeing key operations. They manage client relationships through account and key account directors, ensure legal compliance, spearhead growth and business development, and provide insights through market intelligence. The team also focuses on enhancing customer interactions via CRM, community management, and automation, while the lead developer ensures robust tech infrastructure to support these efforts.

Directors and Leads

The HR and Recruitment Team at 5CA International is responsible for managing employee relations, overseeing payroll, driving engagement initiatives, and leading recruitment efforts. They ensure that the company attracts, hires, and retains top talent while fostering a supportive and inclusive work environment that aligns with 5CA's mission and values.

HR and Recruitment Team

The Customer Service team at 5CA International provides exceptional support to customers worldwide, ensuring assistance is delivered via their preferred channels, at convenient times, and in multiple languages. The team includes specialists and senior agents dedicated to high-quality service, quality assurance, and training, and they are led by experienced team leads who oversee operations and maintain top-tier customer satisfaction.

Customer Service

The Leadership Team at 5CA International is responsible for setting the strategic direction of the company, fostering a culture of excellence in customer support, and ensuring operational efficiency across all departments. Comprising key executives like the CEO, CTO, CFO, and SVP of HR, the team collaborates to drive innovation, enhance organizational performance, and uphold the company's mission of delivering exceptional service to a diverse global clientele.

Leadership Team

The Data and Analytics team at 5CA International uses advanced data methodologies to collect, analyze, and interpret customer support metrics. This team provides actionable insights to enhance customer service effectiveness, drive strategic decision-making, and optimize overall operational performance, ensuring a data-driven approach aligns with 5CA's mission of delivering outstanding, personalized customer support globally.

5CA International

Org chart

Teams

Operations Team

Directors and Leads

HR and Recruitment Team

Customer Service

Leadership Team

Data and Analytics

Offices

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