5CA was founded in 1998 by its CEO, Otto van Haaren, with the mission to provide customers around the globe with outstanding customer support; using their preferred channel, at their most convenient time, in their own language.

Outsourcing

5CA International

5CA International's headquarters in Utrecht, Netherlands

Otto van Haaren

Margarita Krusharev

David Bos

Eugenia Slepokurova

Lorenzo Wegher

Remco Brouwer

This department provides assistance and troubleshooting for gaming-related inquiries and issues.

Gaming Support

This department handles inquiries and issues from customers, providing assistance and solutions across various support channels.

Customer Support

This department oversees and guides the functions of support and service management.

Support Leadership

The Customer Service team at 5CA International provides exceptional support to customers worldwide, ensuring assistance is delivered via their preferred channels, at convenient times, and in multiple languages. The team includes specialists and senior agents dedicated to high-quality service, quality assurance, and training, and they are led by experienced team leads who oversee operations and maintain top-tier customer satisfaction.

Customer Service

This department oversees the planning, organization, and coordination of operational activities to ensure efficiency and effectiveness.

Operations Management

This department focuses on sourcing, attracting, and hiring qualified candidates for various roles within the organization.

5CA International

Org chart

Teams

Gaming Support

Customer Support

Support Leadership

Customer Service

Operations Management

Talent Acquisition

Offices

5CA International

Org chart

Teams

Gaming Support

Customer Support

Support Leadership

Customer Service

Operations Management

Talent Acquisition

Offices

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