Etech Global Services provides fully customizable contact center solutions that suit all of your business needs. Etech Global Services is the leading provider of intelligent sales, service and technology solutions specializing in inbound and outbound voice and live chat services.

Outsourcing

Etech Global Services

Etech Global Services' headquarters in Nacogdoches, TX, United States

Matt Rocco

Veronica Chimney

Gurudatt Medtia

Ronnie Mize

Jim Iyoob

Kaylene Eckels

Dilip Barot

The Data & Analytics Team at Etech Global Services is responsible for leveraging data to drive insights and enhance decision-making across contact center operations. This team analyzes customer interactions, optimizes processes, and ensures data integrity, enabling the company to deliver tailored solutions and improve client satisfaction. They also collaborate with software development and quality assurance teams to implement data-driven strategies that enhance service effectiveness and operational efficiency.

Data & Analytics Team

The Human Resources and Recruitment team at Etech Global Services is dedicated to attracting, hiring, and retaining top talent while fostering a positive workplace culture. They handle everything from talent acquisition and onboarding to employee benefits and professional development, ensuring that the company’s workforce aligns with its mission to provide exceptional customer service solutions. This team plays a crucial role in building and maintaining a skilled and engaged workforce that drives the company's success.

Human Resources and Recruitment

The Leadership Team at Etech Global Services is responsible for setting the strategic direction and vision of the company, ensuring alignment across all departments to deliver customized contact center solutions. This team collaborates to enhance operational efficiency, drive customer satisfaction, and innovate technology and service processes, ultimately fostering a culture of excellence and growth within the organization.

Leadership Team

The Operations Team at Etech Global Services is responsible for overseeing the daily functions of the contact center, ensuring efficient service delivery and optimal performance. This team collaborates to manage real-time analytics, streamline operations, and implement strategic initiatives that enhance customer experience and drive operational excellence across all service channels. With a focus on continuous improvement, the team plays a critical role in aligning operational practices with the company's commitment to customizable and intelligent service solutions.

Operations Team

The Technology and Development team at Etech Global Services is responsible for designing, building, and maintaining innovative software solutions that enhance the company's contact center offerings. This team ensures the integration of cutting-edge technology for seamless inbound and outbound communication while prioritizing security and compliance through expert oversight. Their collaborative efforts drive continuous improvement and customization, enabling Etech to meet diverse client needs effectively.

Technology and Development

The Technology and Operations team at Etech Global Services is responsible for designing, implementing, and overseeing innovative technology solutions that enhance the efficiency and effectiveness of contact center operations. This team collaborates on data management, ensures system security, drives product development, and maintains high-quality standards across all technology platforms, enabling seamless service delivery and fostering continuous improvement in customer interactions.

Etech Global Services

Org chart

Board & advisors

Teams

Data & Analytics Team

Human Resources and Recruitment

Leadership Team

Operations Team

Technology and Development

Technology and Operations

Offices

Etech Global Services

Org chart

Board & advisors

Teams

Data & Analytics Team

Human Resources and Recruitment

Leadership Team

Operations Team

Technology and Development

Technology and Operations

Offices

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