Samer Saber is a Senior Business Process Architect with over 8 years of experience in customer experience and digital transformation. Currently, at 700apps, they collaborate with senior management to align business goals with process architecture strategies and lead change initiatives for efficiency enhancement. Previously, at Telecom Egypt, Samer served as a Corporate Business Process Improvement Senior Specialist, where they led a team to improve service standards and analyzed metrics to identify areas for improvement. Earlier in their career, Samer worked as a Contact Center Team Lead at Xceed, focusing on team performance and customer satisfaction. Samer holds a Bachelor of Science in Electrical, Electronics, and Communications Engineering and multiple data analysis nanodegrees from Udacity.
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