800response
Shannon Farnum serves as a Senior Staff Accountant at CallFinder since January 2012, contributing to the financial management of a cloud-based call recording and speech analytics solution. In this role, Shannon supports the company's efforts to enhance business intelligence through audio mining, which aids in identifying key phrases, analyzing customer conversations, and uncovering trends related to employee training, customer satisfaction, and script compliance. Prior experience includes a similar role at 800response, further establishing a solid background in accounting within the tech and analytics sectors.
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