Anca Darida

Anca Darida is an experienced professional in customer success and operations, currently serving as Team Lead for Customer Success Account Operations at 8x8 since January 2021, with a focus on resolving complex customer inquiries and optimizing service delivery. Prior roles at 8x8 included Senior Customer Success Account Operations Manager and Customer Success Specialist, where Anca played a key role in supporting Account Managers and managing customer subscriptions. Previously, Anca held positions at STA Travel from September 2016 to November 2020, including Global Operations Assistant Team Leader and Global Operations Executive, where responsibilities involved supervising teams, assisting passengers with travel-related queries, and ensuring high service quality. Anca's early career also includes a role as Hotel Receptionist at Alexis Hotel. Anca holds a Master’s degree in Hotel/Motel Administration/Management and a Master’s degree in Tourism Studies, along with a Bachelor's degree in European Studies and International Relations from Babes-Bolyai University.