Frank Fuhrman

Frank Fuhrman is a seasoned professional with extensive experience in contact center and customer experience solutions. Currently serving as Principal Business Value Consultant at 8x8 since July 2015, Fuhrman has previously held key positions such as Sr. Solutions Consultant CX and Emerging Technology Consultant at Verizon, as well as Owner and Principal Consultant at Customer Care Success, Inc. A background in leadership is further supported by roles including Director of Contact Solutions at LiveOps, Vice President of Sales at American Customer Care, Inc., and various sales and marketing leadership positions at DialAmerica Marketing and Telerx. Fuhrman’s educational credentials include an MBA in Marketing and International Business from the University of New Haven and a Bachelor of Science in Marketing from the University at Albany, complemented by ongoing education at Demo2Win.