Jonathan McKenzie

Jonathan Mckenzie is a seasoned professional in product management and implementation consulting, currently serving as a Senior Contact Center Product Manager at 8x8 since June 2021. Prior to this role, Jonathan held significant positions at Genesys, including Senior Product Manager, where responsibilities encompassed defining components of self-service automation and artificial intelligence products and managing product requirements. Jonathan’s experience also includes roles as a Senior Professional Services Implementation Consultant and an Implementation Consultant at SpeechStorm, leading training and workshops across various regions. With a strong foundation in database systems and business support management from previous positions, Jonathan possesses comprehensive expertise in customer engagement, data protection, and project management, backed by educational credentials in Product Management and Business Computing.