Obinna Erondu is an experienced customer service professional with a strong background in customer experience and support. Currently serving as a Customer Experience Specialist at 9mobile since June 2017, Obinna consistently achieves a customer satisfaction rating of over 95% by addressing inquiries and resolving issues through various communication channels. Additionally, Obinna has been a volunteer Corporate Trainer at House On The Rock since August 2012, focusing on staff training and coaching. Previously, Obinna held the position of Senior Customer Service Representative at Etisalat Nigeria from April 2014 to June 2017, where a new customer feedback system was implemented, leading to a 20% increase in positive reviews. Obinna's career began as a Customer Service Representative at U-Connect Human Resources Limited from January 2013 to March 2014, emphasizing resolution at first contact and customer education. Educational qualifications include a B.Sc. degree in Education/Accounting from Abia State University, obtained in 2010.
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