Rajiv Nagpal

Rajiv Nagpal serves as Associate Director of Operational Excellence at Agoda since August 2021, where responsibilities include enhancing customer experience. Concurrently, Rajiv contributes to A Junior VC as a storyteller and podcaster. Prior to Agoda, Rajiv held various roles at Shuttl from April 2018 to July 2021, including Associate General Manager, where key strategic initiatives were led in mobility, and Senior Manager of Central Operations, focusing on operational excellence and customer experience. Rajiv's career started at Tata Motors from August 2014 to March 2017 as an Assistant Manager, improving warranty management and customer satisfaction, and earlier roles included Internships at Aditya Birla Management Corporation Pvt. Ltd. and the Indian Institute of Management, Bangalore. Rajiv holds a Post Graduate Program in Management from the Indian School of Business and a dual degree in Physics and Mechanical Engineering from Birla Institute of Technology and Science, Pilani.