Director Of Patient Acquisition - Remote

This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @lumatahealth.com. If you receive any communication about your application from an email not ending in @lumatahealth.com, it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, https://www.usa.gov/where-report-scams

About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending health span. But doing so requires tailored, timely, and intelligent engagement throughout the patient’s lifelong care journey. That’s where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives. 

We’re looking for caring and committed teammates to join our mission of helping people see the world. If you’re passionate about stopping preventable blindness, we hope you’ll apply.

Position Overview

The Director of Patient Acquisition is responsible for overseeing and managing a diverse team focused on enrolling patients into Lumata Health’s Eye Care Coaching platform. This includes a Patient Enrollment team, Patient Marketing function and accountability for patient retention. The Director will provide strategic leadership, ensuring effective management and development of the non-clinical frontline team while fostering a collaborative and positive work environment. This role is essential in executing our vision through collaboration with senior management and ensuring the highest standards of patient engagement and operational efficiency.

Job Type: Full-time

Compensation: $100,000 to $120,000

Remote: Yes

(Occasional travel may be necessary)

Responsibilities:

• Directly oversee a team of managers and team leads responsible for patient acquisition, patient marketing and retention
• Ensure efficient and effective day-to-day operations of chronic care management Patient Acquisition
• Provide strategic leadership and guidance to ensure effective management and development of the non-clinical frontline team
• Foster a collaborative and positive work environment that promotes continuous improvement and excellence in patient engagement
• Develop and nurture a robust remote culture
• Provide mentorship and development opportunities within the organization
• Advocate for continuous care Patient Acquisition/resources at a senior management level
• Execute Lumata’s vision through collaboration with the VP of Clinical Operations
• Cultivate leadership skills within the team by providing training and succession planning
• Implement and monitor processes to ensure compliance with healthcare regulations and standards
• Plan clinical headcount and hiring needs to meet program workload demands
• Collaborate closely with the patient acquisition team to ensure seamless integration of new patients into care programs
• Develop strategies to enhance patient engagement and satisfaction
• Monitor patient acquisition metrics and work with the relevant teams to drive improvements
• Work closely with Customer Success to ensure operational priorities are aligned with client expectations
• Oversee the process for verifying patient eligibility for the chronic care management program
• Oversee the development and execution of marketing strategies to attract and engage patients with chronic eye conditions
• Create targeted campaigns and promotional materials
• Design and implement programs aimed at retaining patients and improving their long-term engagement with our chronic care management programs
• Analyze patient feedback and data to identify areas for improvement and enhance patient satisfaction