A1 Hrvatska d.o.o.
Jure Maleš has extensive experience in customer service, currently serving as a Customer Service Experience Senior Specialist and Team Lead at A1 Hrvatska d.o.o. since September 2015. In this role, Jure inspires a team of Online Support agents to deliver excellent service aligned with company KPIs while actively engaging in projects focused on digital transformation and social media platforms. Previous roles include Contact Center Coach, where Jure mentored new agents, Online Support Agent managing social media channels and client accounts, and Contact Center Agent addressing client inquiries. Prior experience includes working as an Office Desk Administrator at City Express doo. Jure Maleš completed education at Šumarska i drvodjeljska škola Karlovac from 2000 to 2004.
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A1 Hrvatska d.o.o.
At A1 Croatia we take care that among the thousands existing options we can help you to find the best smart solutions that will simplify the complicated, save time and enjoy more. We do our best to improve digital customer experience with constant innovations and solutions. We are proud to say that our 2.000 employees take care of the needs of 2 million customers on everyday basis. WE ARE PART OF A1 TELEKOM AUSTRIA GROUP A1 Hrvatska is a part of A1 Telekom Austria Group, leading provider of digital services and communications solutions in Central and Eastern Europe. Together we are offering a state-of-the art network infrastructure and strive to empower digital life of more than 24 million users in areas of communications, payment, entertainment services and integrated business solutions. In Europe, the Group operates also in Austria, Bulgaria, Croatia, Slovenia (A1), Belarus (velcom), Republic of Serbia (Vip mobile) and Republic of Macedonia (one.Vip). Headquartered in Vienna, the Group is an European unit of América Móvil, one of the world´s largest wireless services providers. You can find more info about A1 Telekom Austria Group here: https://www.linkedin.com/company/a1-telekom-austria-group/