Vesselin Donkov is a dedicated WFM Manager and Business Data Analyst with over 15 years of experience in Customer Service functions, specializing in Workforce Planning. Currently at FlixBus, they oversee workforce resource planning and call forecasting, while also developing Tableau dashboards for data visualization at hosting.com. Vesselin's past roles include Associate Workforce Manager at Sutherland Global Services and Business Analyst at IBM, where they contributed to planning and operational efficiency through innovative workforce management solutions. Vesselin holds an MBA in Football Industries from the University of Liverpool and a BA in Political Science & European Studies from New Bulgarian University.
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