William Emerson

William Emerson is a seasoned professional with a diverse background in client services and operations management. Currently serving as Client Services Manager at a2b Fulfillment, Inc. since July 2022, William manages multiple client accounts to optimize storage, order fulfillment, and shipping efficiency. Prior to this role, William accumulated extensive experience at Wayfair from September 2010 to August 2023, holding various positions including Case Management Team Manager, Assistant Credit Recovery Manager, Operations Manager, Performance Manager, and Account Operations Specialist. In these roles, William successfully consulted with suppliers on eCommerce strategies, negotiated operational changes, and maintained strong customer satisfaction, showcasing a comprehensive skill set in account management and problem-solving. William holds a Bachelor of Science in Broadcast Journalism from the S.I. Newhouse School of Public Communications at Syracuse University.