Matt Ko is an experienced professional in quality assurance and technical support, currently serving as a Quality Assurance Analyst at the American Association of Critical-Care Nurses since November 2018. Prior to this role, Matt worked as a Quality Assurance Tester at Advisys, specializing in financial planning software. Matt's extensive background includes a tenure at Smith Micro Software, where several positions were held, including Technical Support Manager and Technical Support Lead, focusing on software troubleshooting, reporting, and team development. Earlier experience includes roles at e frontier America and Anomaly, contributing to customer service and content creation in the gaming industry. Matt holds a Bachelor of Arts degree in Mathematics from the University of California, Santa Cruz.
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