AAT Kings
Karen Higgins is an experienced Operations Sales Manager at AAT Kings since July 2021, responsible for managing tour cancellations, handling complaint resolutions, liaising with various departments, and ensuring customer retention and satisfaction. Prior to this role, Karen served as a Pricing/Commercial Manager at Emirates from June 2007 to July 2020, where assistance was provided to Revenue Management and Sales teams. Karen's career began at QANTAS AIRWAYS, where multiple roles were held from May 1995 to June 2007, including Market Coordinator, Senior Pricing Analyst, and Customer Sales Consultant. Karen holds a Certificate IV in Business, Human Resources Management and Services from Randwick TAFE, along with a Certificate IV in Travel & Tourism from Ryde Catering College.
AAT Kings
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At AAT Kings we strive to represent the very best that Australia and New Zealand has to offer. Our people are warm, friendly, engaged and enthusiastic. We love a laugh and a good story. We celebrate our great characters and our authentic personalities. We are always respectful, we deliver brilliant service and we are proud of our heritage and our culture. Our goal every day is to share Australia and New Zealand with our guests and to bring these two amazing countries to life. Come and share Australia and New Zealand with us!