Karen Higgins

Karen Higgins is an experienced Operations Sales Manager at AAT Kings since July 2021, responsible for managing tour cancellations, handling complaint resolutions, liaising with various departments, and ensuring customer retention and satisfaction. Prior to this role, Karen served as a Pricing/Commercial Manager at Emirates from June 2007 to July 2020, where assistance was provided to Revenue Management and Sales teams. Karen's career began at QANTAS AIRWAYS, where multiple roles were held from May 1995 to June 2007, including Market Coordinator, Senior Pricing Analyst, and Customer Sales Consultant. Karen holds a Certificate IV in Business, Human Resources Management and Services from Randwick TAFE, along with a Certificate IV in Travel & Tourism from Ryde Catering College.