Pauline Servant

Pauline SERVANT is a seasoned professional with extensive experience in customer success and strategic initiatives, currently serving as the VP of Strategic Initiatives & Client Operations at AB Tasty since March 2016. Pauline has a strong track record in enhancing growth through strategic partnerships, acquisitions, and comprehensive market analysis. Previous roles include Customer Success Operations Director and Head of Customer Success, where significant achievements include reducing churn rates, developing effective dashboards, and optimizing team processes. With a foundation in hospitality management from EHL, Pauline also boasts a diverse background in revenue management and client relations across various hospitality brands, including Sofitel and Accor, demonstrating robust skills in A/B testing, account management, and remote team leadership.