Kieran Caldwell

Kieran Caldwell has a diverse work experience spanning over several years. Kieran started their career in 2007 as an Infantry Soldier in The British Army, where they developed leadership, management, communication, and professional knowledge skills. In 2010, they participated in a European work placement at Credito Agricola, where they contributed to the development of an eco-friendly program.

Moving forward, Kieran worked as an IT & Marketing Assistant at CSG International in 2013, where they introduced a private Enterprise Social Network tool and deployed a centralized site page for enhanced productivity. Kieran then joined BlueMetal Inc. in 2014 as an Associate Software Engineer, collaborating with senior consultants on projects and gaining expertise in SharePoint development and Office 365 configuration.

In 2016, Kieran worked as a Data Management Analyst at CrowdScores, where they were responsible for providing accurate information to users and monitoring real-time posts and trends. Kieran then joined BROOKLAND COMPUTER SERVICES LTD. as a Citrix Support Engineer in 2017, delivering support services and building client relationships.

In 2018, Kieran joined FocalAgent as an IT Support Analyst, managing JIRA ticket system processes and providing technical support in Windows Server environments. Kieran later became an Infrastructure Support Analyst, where they administered Microsoft Office, Office 365, and Azure environments.

Kieran's most recent role is at Abacus Group, where they have been working since 2020. Kieran started as a Client Support Technician and is currently serving as a Senior Client Support Technician, providing high-level support remotely and onsite, configuring and installing client equipment, and delivering training on Citrix services and tools.

Overall, Kieran Caldwell has gained valuable experience in client support, technical troubleshooting, system administration, and project collaboration throughout their career.

Kieran Caldwell began their education in 2009 at Galway Technical Institute, where they pursued an Honours Degree in Information System Management until 2010. Following this, they attended Galway Mayo Institute of Technology from 2010 to 2011, completing a degree in Information System Management (Honours) with a focus on Management Information Systems, General. Continuing their studies at the same institution, Kieran obtained a Bachelor of Arts (Honours) in Information Systems Management from 2012 to 2013, specializing in Management Information Systems and Services.