Sophie Heneman

Sophie Heneman is a seasoned professional in customer care and business development, currently serving as a Senior Customer Care Executive for French-speaking groups at Abbey Ireland & UK since January 2022. With a robust background that includes previous roles as a Business Development Executive and Customer Care Executive at the same company, Sophie also possesses experience as an Artisan in decorative object creation with Lutins, gnomes et autres trolls de Sophie. Educational qualifications include professional licenses in Purchase Management and Tourism Management from IUT de Roubaix and Université du Littoral Côte d'Opale, respectively, along with multiple diplomas in commercial and logistics fields. Sophie's extensive expertise in client relations and multicultural team dynamics is enhanced by linguistic skills and a strong customer service background.