Richard McDonald is an accomplished Service Assurance Manager and IT Project Manager with over 15 years of executive management experience. Currently, Richard manages ITSM and CMDB for the Network Services Group at Abbott, while previously serving as a Service Delivery Manager at Alight Solutions, where significant cost savings were achieved through strategic management. Prior roles include Director of Business Development/Project Manager at AARS INC and Director of Infrastructure Services at University HealthSystem Consortium, where Richard led multimillion-dollar projects and significantly improved operational efficiency. Richard holds a Master of Business Administration in Information Technology Project Management and a Bachelor’s degree in Technology Management from Devry Institute.
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