Jessica Tsien

Jessica Tsien is an experienced administrative professional with a background in customer service and marketing. Currently serving as an Administrative Assistant at AbilityFirst since July 2022, Jessica manages client records following HIPAA guidelines and oversees client billing reconciliation. Previously, Jessica held the position of Front Desk Administrator at Rose Bowl Aquatics Center, where responsibilities included ensuring safety compliance, managing customer inquiries and billing accounts, and training new staff. Jessica began their career as a Housing & Marketing Associate at Kapi Residences, Inc, managing rental properties and facilitating customer service and marketing initiatives. Additionally, Jessica has completed internships in marketing, writing, and library assistance, and holds a Bachelor's degree in Psychology & Social Behavior from UC Irvine.