Manan Shah is a seasoned professional with extensive experience in customer success management, particularly within cloud services. Currently serving as the Senior Customer Success Manager for Enterprise at Abnormal AI since August 2025, Manan previously held multiple roles at SADA, an Insight company, from September 2021 to August 2025, including Lead Strategic Account Manager (GCP) and Senior Strategic Customer Success Manager (GCP), where responsibilities included driving Google Cloud revenue retention and customer engagement. Prior experience includes positions at SoftwareONE and Softchoice, focusing on customer relationships and managing onboarding for cloud services. Manan's career began in client relations roles at CIBC and The City of Belleville. Educational qualifications include a Bachelor of Arts in Economics with Management from the Lazaridis School of Business & Economics and further studies in Data Analytics and Big Data at Ryerson University.
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