Samuel Fisher

Samuel Fisher, CLMS, is an experienced manager specializing in customer support and incident management. Currently serving as the Manager of Customer Support & Incident Manager at AbsenceSoft since March 2024, Samuel developed incident management protocols that reduced resolution time by 25% and led a team of 8 level-2 agents to achieve a 15% improvement in performance. Previously, at Swiftly, Samuel held the position of Senior Manager, Customer Support, where significant initiatives led to a 30% increase in customer satisfaction and a reduction in issue resolution time. With a solid background in customer experience management across various organizations, includes roles at Wise Systems, Inc., Aura, and PPL Labs, Samuel has consistently driven improvements in customer satisfaction, operational efficiency, and team performance, backed by a Bachelor of Science in Business Administration Management from Thomas College.