Ahmed Alrashdi

Ahmed Alrashdi is an accomplished professional with a comprehensive background in quality standards and customer experience within the aviation sector, currently serving as a Senior Officer of Quality Standards at Abu Dhabi Airports since August 2015. Ahmed's responsibilities encompass collecting and analyzing data for KPI measurements, developing customer experience performance standards, and facilitating service level agreements with governmental bodies. Previous roles include Specialist Security Section and Specialist Airport Service Quality, where Ahmed played a key role in enhancing service quality, executing customer satisfaction surveys, and mentoring staff. Ahmed's career began with Al Hilal Bank, where responsibilities included welcoming guests and processing financial transactions. Ahmed holds a Bachelor of Applied Science in Business Administration with a focus on Quality and Strategic Management from Higher Colleges of Technology, obtained between 2010 and 2015.