Abu Dhabi Commercial Bank - Egypt
Burhan Tahsin is an experienced professional in customer excellence and quality management, currently serving as the Head of Customer Excellence/Quality Control & Social Media Moderation at Abu Dhabi Commercial Bank - Egypt since September 2020. Previous roles include Total Quality Management and Business Excellence Executive Manager, Business Excellence Senior Manager, and Total Quality Management Manager at the same institution. Burhan amassed significant experience at Union National Bank Egypt from November 2012 to August 2020, where roles included Total Quality Management AVP & Manager and Customer Care Assistant Manager, focusing on complaint resolution and quality assurance. Prior experience includes positions at Barclays, handling customer service and complaint resolution for retail and corporate clients, as well as various sales and customer service roles at APEX Multi-APEX Pharma and Marin De Cleoptre. Burhan holds a Bachelor of Commerce (B.Com.) in Accounting from the Faculty of Commerce and an Egyptian High School diploma in Mathematics.
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Abu Dhabi Commercial Bank - Egypt
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Member of Abu Dhabi Commercial Bank (ADCB) Group, the third largest financial institution in the UAE, ADCB Egypt was established in 2020 through the acquisition of UNB. With a vision to be the most preferred Bank to its customers, ADCB Egypt aims to deliver revolutionary banking solutions and lead the digitization breakthrough backed by its Group’s expertise. ADCB Egypt is actively present across the whole spectrum of customers offering a wide range of financial products, services and innovative digital solutions for Retail, Affluent customers, SMEs and Corporate, offering the highest level of service excellence and convenience. ADCB Egypt reaches out to its customers not only through its highly advanced online services but also through a nationwide network of branches and ATMs. Committed to serve the national economy in alignment with Egypt’s vision 2030, ADCB Egypt is actively participating in major landmark projects and supports its different customers in their projects and ambitions. Furthermore, the bank adopts a fully integrated vision for supporting “inclusion via empowerment” by pioneering the integration of people with determination in the banking system, offering special products and services tailored made to meet their needs. Since its launch, ADCB Egypt was able to set its footprint in the Egyptian landscape and marked its success with many prestigious awards for its digital advancement and its initiatives for the integration of people with disabilities and the graduate employment program. For more information, visit www.adcb.com.eg. Or call 16862