Elizabeth Almeida

Elizabeth Almeida possesses over 20 years of experience as an executive and consultant in corporate Customer/Consumer Relationship fields, including Promotions, E-Commerce, Logistics, Sales, Collections, Call Center, and Digital Transformation. Currently the owner of Treze Consultoria Empresarial Ltda since March 2018, Elizabeth specializes in Digital Marketing, Service Quality from the Disney Institute, and COPC standards. As a member of the Academia Europeia da Alta Gestão and a faculty member at IEG - Instituto de Engenharia de Gestão, Elizabeth teaches online courses on Customer Experience and Customer Success. Additionally, as Vice President of Customer Experience and Digital Transformation at ABRAREC, Elizabeth leads discussions on brand reputation and social media communication. Previous roles include Senior Manager of Consumer Relationship at The Coca-Cola Company, where Elizabeth garnered numerous national and international awards, and positions in various capacities at Companhia Brasileira de Petroleo Ipiranga. Elizabeth's academic credentials include a degree in Statistics, an MBA in Marketing, and certifications from the Disney Institute and COPC.