Kevin Hancock

Kevin Hancock is an experienced IT professional specializing in executive desktop support, currently serving as an Executive Desktop Support Specialist at AccelerEd since July 2019. Previous roles include providing similar support at the University of Maryland University College and serving as a Service Desk Technician at Kingspan Insulated Panels. Kevin holds a Bachelor’s Degree in Computer Networks and Security from the University of Maryland Global Campus and an Associate of Arts in Business Administration and Management from Howard Community College. Kevin's expertise encompasses troubleshooting complex desktop issues, supporting a wide range of IT hardware and applications, and enhancing customer satisfaction through effective problem-solving and analytical skills.