Serria Ashraf

Serria Ashraf has been working in the Customer Service and Housing Sector since 1997. Serria has held various roles at FGH (Freeman Grattan Holdings) before joining Accent Group Ltd in November 2009. Throughout their time at Accent, Serria has taken on progressive roles such as Customer Service Advisor, Local Contact Centre Manager, Interim Head Of Customer Contact, and currently Head Of Customer Contact - Housing Services. Serria is dedicated to providing high-quality customer service and leading teams to achieve customer satisfaction through various contact channels. Serria is skilled in driving service improvements and innovation to enhance the customer experience.