James Reed is a Strategy & Consulting Manager at Accenture, specializing in Health & Public Service, with a strong focus on digital modernization and operational efficiency for public sector and healthcare clients. Notable achievements include leading the transition of over 20 contact centers to a cutting-edge IVR platform and supporting the rollout of an OCR solution for a major social services organization. Previously, James held roles at Humana as a Digital Product Strategy Lead and at Accenture Federal Services as a Management Consultant, where efforts included developing IT modernization strategies and enhancing service delivery through intelligent automation. James also has a background in professional baseball as a pitcher for the St. Louis Cardinals after being drafted in 2013. James earned a Bachelor's Degree in Journalism from the University of Maryland.
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