Kailey Oppenheim is the Managing Director at Accenture and a ServiceNow Master Architect, specializing in technology innovation strategy and transformation. With extensive experience as an enterprise service management and ITIL process designer, Kailey has collaborated with over 50 companies across various industries, focusing on optimizing business processes through the ServiceNow platform. Kailey's career includes significant roles at Navigis, Macy's, Cloud Sherpas, and Accenture, where they have developed and implemented numerous IT service management applications. Currently, Kailey serves as a board member for New West Symphony, engaging in strategic planning, fundraising, and community outreach. Their educational background includes studying Information Systems Management at the University of California, Santa Cruz.
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