Poonam Lulla is a seasoned professional with a strong background in client account management, delivery, and customer experience strategy. They served as Vice President at Accenture Operations and contributed as General Manager Operations from 2001 to 2016, focusing on global transitions and service delivery across multiple regions. Poonam also led initiatives in inclusion and diversity for Accenture Operations in Mumbai from 2017 to 2020. They hold a degree in Commerce with a specialization in financial accounting and auditing from the University of Mumbai.
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