Wai Mok is a Senior Operations Manager at Infosys BPM, where they manage the operational delivery for a Customer Care account within the TELCO industry. They implemented two new lines of business, generating significant annual revenue and consistently exceeded sales quotas. Previously, they held various operations roles at HP and Accenture, focusing on process improvement and cost reduction. With extensive experience leading teams and driving operational excellence, Wai has made substantial contributions to performance metrics and efficiency improvements across organizations.
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