JC

Juliana C.

Customer Success Manager at Factored

Juliana C. has an extensive work experience in various fields. In 2014, they worked as a PAT at Universidad de La Sabana, where they collected, analyzed, and evaluated online educational content on the Moodle learning platform and certified teachers on their e-teaching capacities. In 2015, they worked as an Intern at FUNDEA Colombia, where they sought international financial support for an educational project, standardized project costs, and created marketing material to promote the nonprofit. In 2016, they worked as an International Trade Intern at PROCOLOMBIA, where they identified new Canadian leads, coordinated commercial agendas for Colombian companies in Canada, and updated the Colombian manufacturing and agroindustrial export offer. In 2017, they worked as a Key Account Manager for Latin America, Middle East, Africa & Asia at Intermarketing Express, where they were responsible for defining product launch strategies, managing relationships with EU suppliers, and participating in industry conferences. In 2018, they worked as a Sales Account Manager at Audara, where they attracted, retained, and grew B2B accounts interested in contact center software (SaaS) and supported customers in the process of creating UX. Finally, in 2019, they worked as a Business Development Manager at AAB Estudio Jurídico, where they attracted, retained, and managed cannabis-related companies, participated in industry conferences, supported international contract negotiations, and built strong strategies for sustainable and profitable businesses. Juliana C. is currently working as a Business Operations Associate at Factored since 2022.

Juliana C. obtained a Bachelor of Business Administration - BBA from Universidad de La Sabana in 2017, majoring in Business Administration and Management, General. Juliana has also completed four additional certifications: Dirección de Proyectos from Universidad de los Andes - Colombia in 2020, Gestión Financiera from Universidad de los Andes - Colombia in 2020, Recruiting, Hiring and Onboarding Employees from University of Minnesota in 2017, and Preparing to Manage Human Resources from University of Minnesota in 2017.

Links

Previous companies

PROCOLOMBIA logo
Universidad de La Sabana logo

Timeline

  • Customer Success Manager

    October 1, 2023 - present

  • Business Operations Associate

    May, 2022