Ilesanmi Folakemi

Ilesanmi Folakemi is an experienced POS Merchant Onboarding & Support Specialist at Access Bank Plc, with responsibilities including quality assurance, merchant support, and terminal management. Folakemi has a strong focus on adherence to service level agreements, process improvement feedback, and technical training sessions for key stakeholders. Previous roles include Channels and Digital Support Specialist, where Folakemi managed terminal provisioning and database reporting, and Administrative Assistant at Webmanz Technology, providing customer support and report management. Folakemi began a career in retail as a Cashier at Ikeja Electric, coupled with a strong educational background in Microbiology, holding a Bachelor of Applied Science and higher diplomas from recognized institutions.