Okiemuote Odiete

Okiemuote Odiete is a Digital Transformation Lead at Access Bank Plc, where responsibilities include mapping customer journeys, identifying pain points, and enhancing service delivery through in-depth analysis of customer feedback. Okiemuote collaborates with stakeholders to drive process improvements and define project scopes while preparing business requirement documents and user stories for development teams. Prior experience as an Experience & Design Analyst involved documenting customer experiences, deriving insights from feedback, and implementing corrective actions to enhance satisfaction. Okiemuote also served as a Business Transformation Analyst at Blue Fin Nig. Ltd, engaging with stakeholders to analyze processes and support project development. Okiemuote holds a Bachelor's degree in Pharmacology from the University of Lagos.