Victoria Yama

Victoria Yama is an experienced professional in customer service and complaint resolution, currently serving as Team Lead for Complaint and Resolution at Access Bank Plc since April 2019. With a prominent background at Diamond Bank Plc since October 2013, Victoria has held various roles including Customer Service Representative and Team Lead for First Contact Resolution, excelling in resolving customer inquiries and managing high volumes of daily interactions. Early career experience includes roles at Intercontinental Bank PLC and the Lagos State Emergency Call Center. Victoria's educational background includes training from Dataleum and attendance at Yaba College of Technology, Utiva, and Amity University.