Access Point is a leading provider of healthcare-focused call center and telehealth solutions. As we work to support physicians, health systems, ACOs, FQHCs, municipalities and healthcare technology firms, our goal is to put the patient at the center of care and deliver exceptional service and value.  We interact with more than two million patients annually, and our unique combination of both clinical and non-clinical services allows us to deliver the right resource at the right time to improve the patient’s medical journey and experience. Access Point’s offerings are available nationwide to help improve the health and wellbeing of the populations we serve.      

Call Center

Health Care

Telecommunications

Access Point

Access Point's headquarters in Louisville, KY, United States

The Redding office oversees operational efficiency and management for projects in Northern California.

Redding

Steve Berhow

Lisa Phillips

Matt Rives

The Disease Investigation Team at Access Point is responsible for identifying, tracing, and managing communicable diseases impacting patient populations. They conduct thorough investigations to track infection sources, monitor disease spread, and implement containment strategies. Through direct interaction with affected individuals and healthcare providers, the team ensures accurate reporting, offers guidance on disease prevention, and supports public health initiatives to mitigate disease impacts and promote community health.

Disease Investigation Team

The Operations Team at Access Point is responsible for ensuring the seamless delivery of our healthcare-focused call center and telehealth solutions. Led by the Director of Operations, this team, which includes an Operations Manager and Project Managers, oversees day-to-day activities, manages resources, and implements projects to improve efficiency and service quality. Their primary goal is to optimize operational processes in order to enhance the patient experience and meet the evolving needs of our clients nationwide.

Operations Team

This department focuses on ensuring patient welfare and promoting nursing practices within healthcare settings.

Access Point

Org chart

Teams

Disease Investigation Team

Operations Team

Nursing Advocacy

Offices

Access Point

Org chart

Teams

Disease Investigation Team

Operations Team

Nursing Advocacy

Offices

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