AccessHQ
Jyoti Bala is a seasoned professional with extensive experience in business analysis and quality assurance. Currently serving as a Principal Business Analyst at the NSW Department of Customer Service since June 2015, Jyoti has played a pivotal role in designing the OneGov software-as-a-service system, which facilitates online transactions for over 30 NSW Government departments. Additionally, Jyoti has held positions as a Senior Quality Assurance Consultant for AccessHQ and as a Senior Business Analyst at the Department of Customer Service. Previous roles include positions at NAB MLC, Westpac, Telstra International, and Cognizant Technology Solutions, showcasing a diverse background in project management and system enhancements across multiple sectors. Jyoti possesses an MBA in IT from the Indian Institute of Technology, Kanpur, and a Bachelor of Technology in Chemistry from the National Institute of Technology, Jalandhar, along with a Diploma of Financial Planning.
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AccessHQ
AccessHQ is a specialist quality assurance and testing organisation. We help our clients to integrate quality across the full technology lifecycle. We are Australia’s only quality integrator and we’re re-imaging quality for the digital age. Our key services include Quality Assurance Consulting, Customer Analysis and Insight services, Testing Resource Solutions and Quality Planning & Management services. We specialise in the assessment and improvement of all technology products including websites, intranets, e-commerce applications and mobile devices. Led by some of Australia’s most experienced quality assurance professionals, our team of principal consultants, test engineers, usability and performance consultants ensure we deliver efficient and effective assurance and testing outcomes. AccessHQ operates from offices in Sydney (head office), Canberra, Adelaide, Melbourne and Brisbane.