Scott Pearce

Scott Pearce has a diverse work experience, starting with their role as an Instructional Technologist at The John Marshall Law School from 2007 to 2011. In this role, they designed and maintained classroom technologies, implemented teaching technologies, and provided training to staff and faculty.

From 2012 to 2022, Pearce worked at Keno Kozie Associates, starting as a Help Desk - Operational Team Lead. Scott managed daily operations at the IT help desk, maintained client knowledge bases, and communicated with client IT teams. Scott was then promoted to Help Desk Operational Manager, where they managed a team of 30+ Help Desk Analysts and ensured smooth operations. In their most recent role at Keno Kozie Associates, they served as the Project Manager for Help Desk Client Onboarding, facilitating communication between the operations team and clients, ensuring integration into clients' processes, and providing guidance on leveraging the outsourced help desk.

Currently, Pearce is working as an IT Project Manager at Access One, Inc. since 2023. As a client advocate, they onboard clients for a managed service provider (MSP), balancing client advocacy with customer success to provide a seamless experience.

Overall, Pearce's work experience showcases their expertise in project management, client onboarding, help desk operations, and instructional technology implementation.

Scott Pearce attended Columbia College Chicago from 2003 to 2009. Scott studied Animation, Interactive Technology, Video Graphics, and Special Effects during their time at the school. It is not specified whether they obtained a degree from Columbia College Chicago.