Vratislav Polak

Vratislav Polak is a seasoned professional in service delivery and program management with extensive experience in the technology sector. Currently serving as the Senior Director of Service Delivery at Accolade, Inc., Vratislav builds partnerships with product and technology organizations to enhance service offerings. Previous roles at SAP Concur include Senior Director of Program Management and Technical Product Development, where Vratislav focused on customer-centric product development strategies. Throughout a notable career, Vratislav has held various leadership positions in quality engineering, technology operations, and business operations across multiple countries and companies including Telefónica Deutschland and Vodafone Deutschland. Vratislav holds a Master’s degree in Mathematics and Psychology from Charles University, a Business Certificate from MIT Sloan School of Management, and is a certified coach from QED Group.