Crystal Daigle, B.A., CHBA, currently serves as the Director of Operations at Accor since June 2019, focusing on enhancing guest loyalty and engagement at the Global Reservation Centre. Previously, Crystal held the role of General Manager at D. P. Murphy Hotels from May 2018 to June 2019, overseeing all aspects of hotel operations including financial performance and guest experience. Crystal's career also includes positions such as Sales Manager at D.P. Murphy Hotels and Resorts, where responsibilities involved client engagement and community representation, as well as various leadership roles at FRHI Hotels & Resorts, including Manager of Loyalty Services, where Crystal managed customer service for loyalty programs. Crystal holds a Bachelor of Arts in English Language and Literature from the University of New Brunswick, earned between 1995 and 1999.
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