Emma L.

Emma L. has extensive experience in the hospitality industry, holding various managerial and executive positions across multiple companies since 2001. Key roles include serving as Executive Assistant to the Asia VP of Business Development at Resort Interiors International, Guest Activities Manager at Mercure Resort Sanur, and Cluster General Manager for Accor Hotels, overseeing properties such as Novotel Karawang and Mercure Tangerang Centre. Emma has demonstrated expertise in sales and marketing, operational management, and guest relations, with a focus on enhancing service quality and business development. Additionally, Emma has played a significant role in community support initiatives, particularly during the pandemic, and has held leadership positions in quality assurance and training within the AccorHotels framework.