Michelle Lord is an accomplished professional in the hospitality industry, currently serving as the Director of Reservation Sales at Accor. Previously, from 2013 to 2019, they held the position of Manager of Reservation Sales at Fairmont Hotels & Resorts, where they managed sales and loyalty departments and guided a leadership team. Earlier in their career, they were recognized as the Leader of the Year in 2007 while working as Team Leader in Reservation Sales at FRHI Hotels & Resorts. Michelle holds an Executive Leadership Diploma from Cornell University and a diploma in Travel and Tourism from Oulton's Business College.
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