Carlos Insuasti

Carlos Insuasti is an experienced leader in the travel industry, currently serving as the Director of the Explora Experience Center at Explora Journeys since June 2021, where Carlos has established a luxury service call center for the Americas. Prior to this role, Carlos held various positions including Global Reservations Project Analyst at The Ritz-Carlton Yacht Collection and Quality Assurance, Training & Sales Support Leader, where Carlos played a key role in implementing the Marriott Bonvoy Rewards Program. Carlos has extensive experience in sales and customer service, having served as a Travel Advisor at Expedia Cruises and held supervisory roles in the contact center sectors for CVS Health and Walgreens Boots Alliance. With a background that includes positions at Norwegian Cruise Line Holdings Ltd., World Travel Holdings, Royal Caribbean Group, and Carnival Cruise Line, Carlos possesses a deep understanding of sales, operations, and team management within the hospitality and travel sectors. Carlos earned an Associate’s Degree in Hospitality Travel & Tourism from Miami Dade College between 2018 and 2021.